Outview AI Chatbot

Description

AI Support Agent for WordPress — Lifetime Licence Pay once. Own it for life.

Most website visitors leave without ever asking a question. AI Support Agent puts a knowledgeable assistant in front of every one of them — trained on your own posts, pages, products and menus — so questions get answered instantly, leads get captured automatically, and your team only steps in when a human touch actually matters.

This is a true WordPress plugin with a lifetime licence. One payment. Permanent access. No subscription. No per-message fees. No lock-in.

Why AI Support Agent

Most website visitors leave without ever asking a question. AI Support Agent puts a knowledgeable assistant in front of every one of them — trained on your own posts, pages, products and menus — so questions get answered instantly, leads get captured automatically, and your team only steps in when a human touch actually matters.

• 24/7 always-on coverage
• 4 messaging channels
• 6 campaign trigger types
• 50 client sites per Agency license
• 50+ languages supported, AI-translated out of the box, zero setup

Core Features

• Guided setup (Starter) — a step-by-step wizard walks you through providers, knowledge sources and appearance, so you’re live in minutes, not hours.
• Grounded, not generic (Starter) — every answer is retrieved from your own site content and cited with its source, not a hallucinated guess. Indexes posts, pages, WooCommerce products and navigation menus automatically, once a day, with a Sources dashboard that flags any indexing errors so nothing goes stale silently.
• Sounds like you (Starter) — set a tone, formality level and a few dos/don’ts, and every reply is shaped to match — with a one-click suggestion drawn from your own site content to get you started.
• Make it yours (Starter) — dark mode, message bubble shape, font, and 5 animated seasonal themes (snow, petals, sparks, leaves, sparkles in the header and message background, each independently switchable) are all themeable from Settings, so the widget looks like part of your site, not a bolted-on box.
• Never goes dark (Starter) — if your AI provider is unreachable, the chatbot keeps answering from your own indexed content instead of failing silently, clearly labeled so visitors know it’s a knowledge-base answer.
• Leads on autopilot (Starter) — captures name, email and phone mid-conversation, emails your team instantly, and syncs straight into your CRM — no manual data entry, no missed follow-up.
• Seasonal themes (Starter) — Winter, Spring, Summer, Autumn or a generic Holiday accent, with drifting snowflakes, petals, sparks or leaves in both the header and message background — each independently switchable on or off, and off entirely for visitors who prefer reduced motion.
• Answers even if the AI is down (Starter) — if your AI provider is unreachable, replies fall back to your own indexed content instead of an apology, so visitors still get a real answer.
• Conversational forms & multi-language (Professional) — trigger multi-step qualification forms mid-chat with keyword detection — quotes, bookings, support tickets — without a single static web form, and offer multi-language support — 50+ languages, pre-configured out of the box, including all 11 South African official languages, with a widget language switcher and AI-translated replies.
• Proactive campaigns & Flow Builder (Professional) — detect exit-intent, scroll depth, cart abandonment or a returning visitor, then trigger a scripted flow — built visually with drag-and-drop nodes, including date/time scheduling, on-the-fly price calculators and file uploads — automatically, with A/B testing and conversion tracking built in.
• Extended knowledge sources (Professional) — go beyond WordPress content: index custom post types, CSV and XML files, PDFs and an entire sitemap, plus choose a Pinecone or Qdrant vector backend and optimised chunking for sharper retrieval accuracy.
• Abandoned-cart recovery (Professional) — a snapshot is taken the moment a visitor leaves items in their cart, and a recovery email — with an optional discount coupon — goes out automatically to bring them back.

Beyond the Widget — One Brain, Every Channel

• WhatsApp, Messenger, Instagram & Telegram (Agency) — connect all four in minutes with webhook-based setup. Every visitor’s conversation history stays with them across messages, exactly like the website widget.
• Voice chat (Agency) — visitors can talk instead of type: mic input transcribed via Whisper, replies spoken back through OpenAI or ElevenLabs voices.
• Team Inbox & human handoff (Agency) — a “Talk to a human” link hands any conversation to your support team, who reply from a dedicated inbox — no shared login required for agents.
• Real-time collaboration (Agency) — see which agents are online, watch typing indicators live, and leave private internal notes on any conversation, visible to your team only.
• Slack notifications & reply-from-Slack (Agency) — get pinged in Slack the moment a new conversation starts or a lead comes in, and reply straight from the thread — no extra login for your team.
• CRM integrations (Professional) — push every captured lead straight into FluentCRM, HubSpot, Mailchimp, Pipedrive or ActiveCampaign automatically, on top of the built-in leads dashboard.
• WooCommerce skills (Professional) — the AI can check order status, search products, verify coupons and estimate shipping, live, from inside the conversation.

Know What’s Working — Analytics That Prove the ROI

• Usage & cost tracking (Professional) — requests, tokens and estimated spend broken down by AI provider, over any date range.
• Conversion funnel (Agency) — conversations → leads → conversion rate, plus a channel breakdown, exportable to CSV for your own reporting.
• Customer satisfaction (CSAT) (Agency) — post-conversation ratings roll up into an average score and a full ratings distribution, right inside the Reporting Suite.
• Built for agencies (Agency) — one Agency license covers up to 50 client sites, with full white-label branding — your name on the widget, your name in wp-admin.

Manage every client from one place: the Agency Dashboard lists every site running under your license. Agency Client management goes further — issue each client their own API key and monthly usage cap, and roll out a saved settings template across your whole client base in one click.

Choose Your Lifetime Licence
Every tier includes everything below it. Start on Starter and upgrade when you need more.

Feature	Starter	Professional	Agency
AI chatbot with RAG-grounded answers	✓	✓	✓
Lead capture & chat history	✓	✓	✓
Seasonal animated themes	✓	✓	✓
Answers from your content even if AI is unreachable	✓	✓	✓
Sites per license	1	2	50
Advanced RAG (Pinecone / Qdrant)	—	✓	✓
Extended knowledge sources (custom post types, CSV/XML/PDF, sitemap)	—	✓	✓
WooCommerce & CRM integrations	—	✓	✓
Abandoned-cart recovery	—	✓	✓
Conversational forms & multi-language	—	✓	✓
Proactive engagement (Flow Builder & Campaigns)	—	✓	✓
Advanced usage & cost analytics	—	✓	✓
Multi-channel (WhatsApp, Messenger, Instagram, Telegram)	—	—	✓
Voice chat (mic input + spoken replies)	—	—	✓
Team Inbox, agent roles & real-time collaboration	—	—	✓
Reporting Suite (funnel, CSAT, CSV export)	—	—	✓
Agency Dashboard & client management	—	—	✓
White-label branding	—	—	✓

• Starter (R999) — core AI chatbot, 1 site
• Professional (R1,999) — automation & integrations, 2 sites
• Agency (R7,999) — full platform, 50 sites

Why Outview AI Chatbot

• Installed directly on your own website — your visitor conversations never leave your server
• Licensed to your domain with a lightweight periodic check-in — only your licence status is verified, never your data
• Built and supported by Outview — a real team behind it, not a faceless SaaS ticket queue
• Built for business, sold worldwide